Dynastar - Dynastar | Warranty Policy
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Warranty Policy

Subject to exceptions expressly stated herein, all products (collectively the “Product” or “Products”) sold on https://www.dynastar.com/en-us or sold in the USA by a store owned by GROUP ROSSIGNOL USA, Inc. or one of its affiliates (collectively "DYNASTAR", "we", "us", or "our") or an authorized reseller in the USA are covered by this limited warranty (the "LIMITED WARRANTY").  This LIMITED WARRANTY is extended only to the original purchaser of a Product for a period of two years from the date of delivery, upon presentation of a valid proof of purchase and delivery.  Any implied warranty that accompanies this LIMITED WARRANTY is restricted in duration to the length of the LIMITED WARRANTY.

 

The LIMITED WARRANTY applies only to the original purchaser and is not transferable. The LIMITED WARRANTY does not apply to Products purchased pursuant to a commercial agreement, business to business agreement, or similar agreement.  Products purchased second-hand, used or received as gifts are not covered by this LIMITED WARRANTY.

 

The term “Product” or “Products” as used herein does not include complete bicycles, frames, forks or other bicycle components bearing the ROSSIGNOL brand.  Bicycles sold by ROSSIGNOL or an authorized reseller are covered solely by the Rossignol Bicycle Limited Warranty. 

 

To the fullest extent permitted by law, DYNASTAR disclaims all warranties not set forth in this LIMITED WARRANTY.

 

This LIMITED WARRANTY covers defects in workmanship or materials.  This LIMITED WARRANTY does not cover any problem or damage resulting from:

  • impact, uncontrolled impact and/or crash;
  • misuse, abuse, neglect, negligence, unauthorized modification of the product;
  • theft or loss;
  • natural disaster;
  • normal wear and tear, impact damage caused by rocks, stumps, boxes, rails, or any other foreign object; scratches, chips, and indentations in top sheets caused by ski-to-ski contact;
  • improper mounting or adjustment of the bindings, including bindings pulling out of the ski;
  • chairlift breakage; and/or
  • use of solvents and adhesives.

 

All coverage under this LIMITED WARRANTY is void if any modification, change, or alteration has been made to the Product that was not specifically authorized in writing by DYNASTAR.

 

Warranty claims must be submitted through an authorized dealer or through the DYNASTAR website. The original purchase receipt or invoice from DYNASTAR or an authorized reseller must accompany all warranty claims. The receipt or invoice must clearly identify the seller and the date of delivery.  The warranty claim must also include: a description of the Product; clear photographs that show the entire Product for product verification; clear photographs of the damaged area of the Product; physical shipping address (no P.O. boxes); phone number; and an explanation of what happened. If DYNASTAR’s warranty team determines that the damaged Product needs to be inspected for further evaluation, you are responsible for shipping costs to DYNASTAR.

 

Coverage by the LIMITED WARRANTY may be refused in the event that one or more of the causes of exclusion of the warranty, as presented above, is applicable, and/or in the absence of a valid proof of purchase and delivery.

 

Return only the damaged Product that needs to be inspected.  A Return Goods Authorization (RGA) / Return to Manufacturer Authorization (RMA) is not required.  DYNASTAR reserves the right to determine, in its sole discretion, whether the claimed Product damage is covered by this LIMITED WARRANTY. If the claim is deemed valid, DYNASTAR will repair or replace the damaged Product. The new or repaired Product will be returned to you freight prepaid. Repaired or replaced Products are only covered for the remainder of the original LIMITED WARRANTY.

 

FOR ANY VALID WARRANTY CLAIM, DYNASTAR’S LIABILITY IS LIMITED ONLY TO REPAIR OR REPLACEMENT OF THE PRODUCT. DYNASTAR IS NOT LIABLE FOR DIRECT, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES. If the claim is deemed invalid after you send the Product to us, we will contact you within a reasonable timeframe with a repair estimate if repair is possible.